St John of God community mental health services

St John of God Social Outreach's community mental health services are located in Western Australia and regional Victoria.

We provide free or low-cost specialised, community-based mental health treatment and support for people aged 16 and older.

Treatment and services available:

• Individual counselling - one-on-one meetings with a clinician from our multi-disciplinary team for specialised support
• Group therapy - an opportunity to connect with other people who are experiencing similar feelings and challenges
• Psychiatric support - specialised treatment for people with ongoing mental health conditions
• Sessions are time limited and may occur weekly, fortnightly or monthly, depending on each clients needs. Towards the end of care the length of time between sessions may increase.

Our caregivers come from clinical, health and social welfare backgrounds and, together, we offer a broad range of evidenced-based counselling, psychotherapy and mental health support and education services.

What's more, because all of our support staff live and work in the local communities they serve, our services are designed for - and with - the individuals and families that need them, in partnership with general practitioners and other local healthcare providers.

Understanding this local context, we're able to develop highly personalised support solutions that enable our clients to progress on their recovery journey.

By using an inclusive partnership model that involves carers, clients and connections with other healthcare providers and mental health services, we're able to provide self-determined, whole-wellbeing solutions designed around each person's unique situation and goals.

It's about walking with people on a highly personal journey of recovery. It's about providing a way forward, step by step, with integrated pathways to other health, wellbeing and community programs that enable people to move on and thrive.

For more information, visit our website

Please note we do not provide crisis services. If you require urgent care please contact:

• your GP
• visit your nearest emergency department
• or call LifeLine (24 hours) on 13 11 14

Fees

As part of St John of God Social Outreach, we aim to ensure our services are as accessible as possible to all people in the community. With a referral and a Mental Health Care Plan from your GP, you may be eligible for low or no-cost mental health support services.

Clients attending Pomegranate Community Mental Health Service in Ballarat, Victoria and Ferns Community Mental Health Service locations in Western Australia can access support at no cost when they have a GP referral and Mental Health Care Plan, as services are bulk billed through Medicare. Clients attending the Glenrye Centre in Warrnambool, Victoria can access the services at either no or low cost, depending on their situation.

Initial Assessment Appointment

Please arrive 15 minutes early to your first appointment.

At the initial assessment appointment, we will ask a number of questions to gain a greater understanding of your situation. We want to ensure you receive the right treatment and care. If we are not the best service for your needs, we will assist you by linking you with alternative services.

We hope that you find our service a safe and supportive environment where you are an active participant in your own care and recovery. Your GP is a key partner in your health care and we will work closely with them to provide you with the best possible treatment. We also invite and encourage your family and carers to be involved, at a level you are comfortable with.

Client rights and responsibilities

Your rights and responsibilities as a client of St John of God Community Mental Health Services are set out in the SJGHC Community Charter - Rights and Responsibilities. Participation in our services is voluntary and you may limit or withdraw at any time. This brochure is available upon request when you visit Community Mental Health Services.

Protecting your privacy

Community Mental Health Services will collect your personal information in order to provide you with care and treatment. Your information will be kept confidential at all times and will be managed in line with Australian Privacy Principles, the Privacy Act 1988 (Cth) and relevant State legislation. The St John of God Health Care Privacy Policy describes how St John of God Health Care (SJGHC) services collect, obtain, hold, use and disclose personal information.

Cancellations

If you are unable to make your appointment please let us know as soon as possible , you must advise us as soon as so we can offer the time to someone else. Please contact us to reschedule or cancel an appointment:

Fremantle, WA (Ferns) - 08 6226 9400

Ballarat, VIC (Pomegranate) - 03 5320 2260

Warrnambool, VIC (Glenrye) - 03 5564 0629

Feedback

Your feedback will help us identify the parts of our service that are working well and areas that need improvement. You can provide feedback by:

• talking to your clinician, the service receptionist or service manager
• sending an email to socialoutreach@sjog.org.au
• completing our online form _YES SURVEY TO BE CONFIRMED

CRISIS NUMBERS FOR PORTAL

Mental health resources - crisis support

Beyond Blue
Ph:1300 22 4636

Suicide Call Back Service
Provides crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide, across Australia.
Suicide Call Back Service

Crisis Care
Ph:08 9223 1111

Domestic Violence
1800RESPECT (24 hour)
Ph:1800 737 732